Innovation in IOL Injection-Duckworth and Kent Acrysof IOL Injectors

Cataract Outsourcing recently conducted an interview with Dot Smith, the Director of Customer Service for Crestpoint Management Ltd.  Crestpoint Management Ltd. was previously known as Duckworth and Kent USA Ltd.  They are known for their premium lines of instrumentation for not only ophthalmology, but a number of other fields as well.  Crestpoint Management Ltd. prides themselves in service, customer satisfaction, and quality products.

CO:  Dot, please tell us about your position with Crestpoint Management and how long you’ve been employed with them.

DS:  I have served the last 15 years as the Director of Customer Service.  Over the years I have developed a broad knowledge base of Ophthalmology.  I handle a lot of customer work and personally follow up with each of them.  It is equally important to me, that my staff also follows up with all of their customers as well.  Crestpoint is known for our excellent customer service and dedication to those customers.

CO:  Tell us about your new Acrysof IOL injector.

DS:  Our new injector, the DK7797-2, is a front loading injector designed to accommodate the Alcon “D” IOL cartridge as well as the “B” and “C”.  It is a smooth, single handed delivery, ergonomically designed to fit any sized hand.  The injector can be pre-loaded.  It also comes completely apart for proper cleaning.

CO:  Was Alcon involved in the design and development of these Injectors?

DS:  Surgeons contacted us and asked for a different injector with a smooth mechanism.  Crestpoint (then Duckworth and Kent USA) took the design to Alcon.

CO:  What are some of the positive response you have gotten from surgeons that have used these Injectors?  Have there been any negative or critical responses?  If so, what were they?

DS:  The positive responses we have gotten have been great.  Surgeons truly enjoy the efficient and smooth one handed delivery.  We have not experienced any negative feedback in terms of the injector.

CO:  If you had to make one statement telling a surgeon why he/she should use this injector what would it be?

DS: It works better than any other injector currently on the market!!

CO:  Crestpoint Management will be attending the 2009 AAO meeting in San Francisco.  What other new or exciting products will you have on display?  Where can our readers stop to see you if they are out and about at AAO?

DS:  The items that we are most excited to have available to our customers are the Osher Changeable tips for forceps/scissors, Toric Axis & Reference Markers, Injector for the AMO Technis IOL, and Capsulorhexis forceps for Microincision.  Please stop by and see us at Booth #917.

We would like to thank Dot Smith and Crestpoint Management Ltd. for sharing their products and time with us.  Please visit their website, www.crestpointmgt.com, or stop by and see them at the AAO 2009 in San Francisco.

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